Template text. This default policy ships with the store software: adapt it to your business and have a lawyer review it before you rely on it.
Last updated: 14 October 2026
This page explains how Your Store, operated by Your Company ("Your Store", "we", "us", or "our"), handles exchanges, returns, and warranty (maintenance) for products bought from erpdemo.pistasspot.com or from our store. It sits alongside our Terms of Service, and your statutory rights under Egypt's Consumer Protection Law No. 181 of 2018 always apply in addition to the terms below.
1. Exchange / replacement policy
- We will replace any product that is damaged, not working, or has a manufacturing defect, at no additional cost to you, when you send the exchange request within 21 days of receiving the product.
- The product is inspected first to confirm the issue. Once confirmed, the exchange is completed within 48 working hours at most when the item is delivered to our service center.
- If a product is burned or broken by the customer, it may be exchanged for 50% of the price listed in our price list, and only during the warranty period.
2. Return policy and conditions
- The return policy applies for 14 days from the date of the purchase invoice.
- You must provide valid proof of purchase (such as the invoice and the shipping waybill).
- All returned products must be in their original condition, sealed in their original packaging with all accessories included.
- Used or incomplete products cannot be returned.
- Every returned product is inspected. If we find any of the reasons above, or any damage caused by misuse, or that the goods are not in their original condition when we receive them, or that the original packaging is missing, we will unfortunately have to cancel the return request.
3. Maintenance and warranty policy
- Each product's warranty period is shown on its page and on your invoice. Where no period is shown, the warranty is valid for one (1) year from the date of purchase.
- Consumables and accessories marked as carrying no warranty on their product page are not covered.
- Repair time is up to 14 working days for faults covered by the warranty, when the item is delivered to our service center.
- The warranty covers free repair or replacement of spare parts when there is a manufacturing defect, for customers who bought from us or from our authorised distributors. The warranty does not mean replacing the whole product or refunding its value.
The warranty does not cover faults caused by:
- Misuse of the product: breakage, impacts, cuts, or exposure to external factors such as liquids, humidity, high heat, or low/high voltage.
- Attempts to repair or service the product by centers that are not affiliated with us.
4. Important notes
- The invoice we issued is the main proof of your warranty rights. If it is lost, the product is considered out of warranty.
- We are not responsible for the loss of the invoice or the loss of any of the product's accessories.
5. How to reach us
- Phone: [your phone number]
- Email: [your email address]
- Address: [your registered address]